Welcome to our FAQ page! We are here to answer all your questions about our company and our products. If you cannot find the answer you are looking for, please do not hesitate to contact us.
Q: How to place an order on your website?A: To place an order on our website, simply select the product you wish to purchase, add it to your cart, then follow the on-screen instructions to complete your order. If you have any problems, please contact our customer service for assistance.
Q: What payment methods are accepted?A: We accept payment by credit and debit card, PayPal and other online payment methods. All payments are secure and protected by our SSL security system.
Q: What is your delivery time?A: Our delivery time depends on where you live and the delivery method you choose. We offer several delivery options, including standard delivery and express delivery. Exact delivery times are shown on the checkout page.
Q: What is your return policy?A: We offer a flexible return policy to ensure customer satisfaction. If you are not satisfied with your purchase, you can return it to us within 3 days of receiving your order for a refund or an exchange. For more information, please see our return policy page.
Q: How can I track my order?A: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your order on the delivery company’s website.
Q: How can I contact your customer service?A: You can contact us by email at contact(a)sokrashop.com or by phone on +44208 154 2359. Our customer service team is available Monday to Friday from 9am to 6pm.
Thank you for visiting SOKRASHOP.COM and we hope you enjoy your shopping experience with us!